I sincerely believe I would no longer be in business if I had.
#Abacus next how to
Given what I know about Abacus now, I am greatly relieved I did not manage to figure out how to migrate my data to AbacusNext. to another 11 minutes of waiting and then a voice message system. The only way to get through to a human is to call Sales and then ask to be transferred. then you get dumped into a voice messaging system. If you enjoy listening to elevator music gone bad while on hold, just dial any of the phone numbers you can find for Abacus. You cannot reach Customer support or IT support. ABSOLUTELY ZERO CUSTOMER SUPPORT OR TECHNICAL SUPPORT. Frankly, a class action lawsuit is probably the only thing that will stop Abacus from refusing to allow customers to cancel their contracts without a penalty.Īs soon as I signed the contract, Abacus dumped the whole responsibility for migrating my existing data to Abacus' platform onto me. It looks like I'll have to file a suit to get Abacus to stop billing me for a product I cannot use and have never used. I in good conscious cannot let someone sign up for their services without knowing my experience and the way you will get treated if you do business with them.ĬLARKE YOUNG from CLARKE LOGAN YOUNG Law Offices (2 - 10 Employees)īEWARE OF ABACUSNEXT! Abacus is the kiss of death. I paid them for a year and a half without using their service and this is the way the relationship ended. Instead of doing the honorable thing and refunding my account from November through February as I had indicated I would not review they did not respond to my messages. I order for me to get out of being billed for another 12 months by Abacus Next I had to cancel my credit card. I did not trust the form submission process as I was failed before. It took two months and me forwarding Scott the same email multiple times for him to acknowledge receiving it. I contacted Scott to ask why was that the case. When I did my annual security system audit I realized that the user was still being billed. I personally removed the access through the self-service portal. Here is why, I had a user the I had communicated via the proper form to Scott a year earlier to removed access to stop the billing. Scott asked me why did I not send the written cancelation form as stipulated in the contract? Scott stated we would need to escalate this situation with the legal department who are the only ones that could end the contract. I asked well why didn’t you email me asking if I wanted to renew to which there was silence.
When I asked Scott why was my contract auto renewed, I was informed that multiple attempts were made to “call me” and no response was received. When my contract expired, they automatically renewed it for one year because there is an auto renewal clause in the contract. My account representative Scott Pickens was well aware that I was no longer using the service because I expressed my displease with him and told him I had no intention of renewing. I paid for over 18 months of the service even though I was not using it at all because I signed a contract and kept my promise to pay for three years. Since I was under contract until October 20, 2021. Needless to say I had a significantly better experience. About a year later, Lacerte, stopped recommending Cloud9 and partnered up with Right Networks and the process did work as promised. I signed a three-year contract with Cloud9 Real-Time which was acquired by Abacus Next & Abacus Data Systems. This was very time consuming and by far not what I was promised.
#Abacus next update
I would have to call the technical support line, speak to an agent, explain why my update was critical and process the update.
#Abacus next software
Each time I needed a software update, I went through the portal to make the request and the update were not processed on a timely basis (within 24 hours). Unfortunately, it did not work out that way.
#Abacus next upgrade
The vision I was sold by both parties was that Cloud9 had a very simple process to upgrade the software when new software updates were released. I was recommended Cloud9 Real-Time by intuit as the recommended hosting platform for their software. Three years ago (2019) I, Diego Rodriguez, a CPA firm owner, used Intuit Lacerte as my tax preparation software in a hosted environment. Diego Rodriguez CPA, MST, MSA from Lurod Financial Group (2 - 10 Employees)
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